Reviewed at 04/08/20
Due to the recent cases of COVID-19 in Queensland and Victoria, Hayville Retirement Community and all our Aged Care Residences have restricted or no visitors allowed until further notice.
Aged Care Residences with NO visits allowed until further notice:
Annerley Aged Care Residence, Jindalee Aged Care Residence, Mt Gravatt Aged Care Residence, Upper Mt Gravatt Aged Care Residence, Sunnybank Hills Aged Care Residence, Pimpama Aged Care Residence, Bayview Aged Care Residence, Cypress Aged Care Residence, Labrador Aged Care Residence, Mermaid Aged Care Residence, Stafford Aged Care Residence.
Aged Care Residences with restricted visits from 2:30pm to 4:30pm daily:
Kawana Aged Care Residence, Toowoomba Aged Care Residence, Bundaberg Aged Care Residence, Pt Vernon Aged Care Residence.
Retirement Communities with NO visits allowed until further notice:
Hayville Retirement Community – Box Hill South, Victoria.
Aged Care Residents are allowed to leave the residences for medical appointments only.
Persons permitted to enter a locked-down aged care facility or retirement community:
- employees or contractors of the restricted residential aged care facility; or
- the person’s presence at the premises is for the purposes of providing goods or services that are necessary for the effective operation of the restricted residential aged care facility, whether the goods are provided for consideration or on a voluntary basis; or
- the person’s presence at the premises is for the purposes of providing health, medical, personal care, or pharmaceutical services to a resident of the restricted residential aged care facility, whether the goods or services are provided for consideration or on a voluntary basis; or
- the person’s presence at the premises is for the purposes of end of life visit for a resident of the restricted residential aged care facility; or
- the person’s presence at the premises is required for the purposes of emergency management, law enforcement or the exercise of a power or function of a government agency or entity under the law; or
- the person’s presence at the premises is in the person’s capacity as a prospective resident of the restricted residential aged care facility or as a support person of a prospective resident of the restricted residential aged care facility
Further Entry Restrictions for Visitors – Both Aged Care and Retirement Communities
Any person who meets any of the following criteria, MUST NOT ENTER our Retirement Villages and Aged Care Facilities for at least 14 days:
- returning from overseas or interstate in the past 14 days; or
- has been in contact with any person who has returned from outside Australia or interstate within the last 14 days; or
- during the 14 days immediately preceding the entry, the person has been in a COVID-19 hotspot; or
- during the 14 days immediately preceding the entry, the person had known contact with a person who has a confirmed case of COVID-19; or
- has a temperature equal to or higher than 37.5 degrees or symptoms of acute respiratory infection; or
If you are experiencing any cold or flu-like symptoms, please call your local GP or 13 HEALTH (13 43 25 84).
Aged Care Additional Entry Restrictions For Visitors
In addition to the visiting restrictions above, the following will also apply to TriCare’s Aged Care Facilities:
- All visitors must have had the 2020 seasonal flu vaccination;
- Residents can have up to 2 visitors at any one time – except for residences in full lockdown as mentioned above;
- All visits are restricted to the resident’s bedroom; and
- Any person (other than a resident) must not enter, or remain on, the premises of a restricted ie locked-down residential aged care facility without wearing a single-use surgical face mask.
As per the Federal Government directive, all visitors and staff entering a residential aged care service must have a current influenza vaccination and provide evidence of vaccination at the time of entry to the Aged Care Home.
Please collect a certificate from your doctor or place of injection as evidence for entry. From the 1 May 2020, as per regulatory requirements, we will not be able to allow visitors into the home who have not had an influenza vaccination and who cannot provide evidence at the time. Please see the attached link for more information:
This is the new Direction (no. 7) effective from 10 July 2020:
For those visitors that do not have a current vaccination but wish to stay connected to loved ones, we will support you to access contact in other ways, such as phone calls, teleconference updates, Skype etc. We are committed to supporting residents and families to stay connected as much as possible.
Upon entering an Aged Care Facility:
- You MUST sign in & out of our visitor books.
- Provide proof of your current flu vaccination.
- Consent to have your temperature taken. If ≥37.5C you MUST leave.
- Sanitise your hands when entering & leaving.
- Go directly to your loved one’s room.
- Comply with all staff direction given.
Retirement Communities Specific Entry Restrictions For Visitors
At this stage, there are no additional restrictions to the above mentioned general entry restrictions on visiting residents at our Retirement Communities. However, we strongly encourage visits to be kept to a minimum and visitations to remain in accordance with the State and Federal Government restrictions.
General Hygiene and Social Discipline Principles
All visitors, please ensure you:
- Wash your hands frequently with soap and water for 20 seconds, and in addition, use hand sanitiser;
- Coughing and sneezing into a disposable tissue (or elbow, not hand) and immediately placing the tissue in a rubbish bin, then washing your hands;
- if unwell, avoid contact with others and seek medical advice;
- Social distance from other persons of 1.5m or greater (no physical contact including kissing or hugs).
In addition to the above principles, we encourage all persons to strongly consider staying at home and not undertaking public outings unless essential. Visitors are welcome to provide support for residents, but visitations should be kept to an absolute minimum.
Additional Measures By Tricare
The following measures have been implemented further to reduce the potential spread of the virus include but are not limited to:
- Restricting entry points at the Aged Care facilities and placing hand sanitiser at these entry points;
- Communicated our strict entry protocols to contractors, allied health professionals and medical colleagues who attend the site;
- Additional training for staff on effective infection control practices and management of viruses;
- Established emergency response protocols if an outbreak occurs;
- We have restricted staff travel between our Retirement Villages and Aged Care Facilities to essential services only;
- A communication strategy to keep families and staff updated in the event on an outbreak;
- Regular communication with suppliers to continue supplies of essential goods;
- Purchased additional stock of some key products in the event of an outbreak;
- Reinforcing the importance of social distancing for staff and residents during all episodes of the necessary contact; and
- Heightened awareness for hand hygiene using soap and water as preferred option or hand sanitiser in the event of no soap and water.
Phone and Video Calls
TriCare strongly encourages friends and family members to keep in close contact with their loved ones via telephone and preferably video calls, such as Skype and Facetime when possible.
For further information, please visit the below websites:
- Aged Care Residents and their Families – https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources#for-aged-care-residents-and-families
- Residential and Aged Care Workers – https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers
- Department of Health – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
- Department of Foreign Affairs and Trade (Smart Traveller) – https://www.smartraveller.gov.au/
We continue to working closely with the Queensland Department of Health and the Federal Government and are adhering to the advice of the Chief Medical Officer for the Australian Government in the monitoring and preparedness for COVID-19.
We are educating and keeping our residents, visitors, family members and staff updated about the seriousness of infection control and outbreak management.
We thank everyone for supporting the measures we are taking during this challenging period. The health and wellbeing of our Residents, Staff and Visitors remain our primary focus.